For more than twenty years we’ve had an industry agreement that lifts the floor for all market research workers, providing decent pay and conditions wherever the work is done in Australia. Whether on the phone or face to face, we capture important data about social projects and various programs run by government and business. We organise with call centre workers to challenge job insecurity, workplace surveillance and increasing performance targets and intensification. Many of us are younger workers and students, from all walks of life. Together we are campaigning to ensure all market research and call centre workers have good pay and conditions, and respect at work.